PLANNED MAINTENANCE. PERFORMANCE MAINTAINED.

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Amanda Sathyapala profile picture
Amanda Sathyapala
16 days ago
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I needed a repair of my air bike in my home gym. I was having difficulty finding someone professional with good reviews who would do home gym repairs. I called Elite Gym Maintenance and although they don't routinely do home gym equipment repairs, Gerhard did agree to come out to fix my bike while they were down in London. They were super efficient, managed to find missing bolts in the van so the job could be completed there and then, and not only repaired the bike but gave it a good once over and internal clean. I have just called them back for an install and would recommend them for anyone needing a repair maintenance of gym equipment, home or commercial.
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K B profile picture
K B
31 days ago
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Really impressed with the Elite, they exceeded my expectations fixing my Multi Gym, and I don’t say that lightly, easy to communicate with too. Very efficient! We’ll definitely use them in the future.
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Charlie Watts profile picture
Charlie Watts
32 days ago
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Have tried a number of companies, but Elite, where Elite. Super professional, diligent and responsive. Highly recommend!
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Levi Jenkins profile picture
Levi Jenkins
42 days ago
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Excellent service. We’ve used other gym maintenance companies in the past and none of them have been as thorough in servicing the machines. Every machine looks and feels brand new again. Not much else you could ask for.
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CrossFit Hexis profile picture
CrossFit Hexis
44 days ago
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Absolutely brilliant service from Elite Gym Maintenance. They were super responsive from the very first message and really easy to deal with throughout. They spent two full days with us at CrossFit Hexis servicing our equipment and were incredibly thorough - rowers, bikes, SkiErgs, barbells, the lot. They didn’t just go through the motions either. They spotted issues that needed addressing, fixed what they could there and then, explained anything that needed further work and clearly really know their stuff. They were also genuinely lovely guys to have around the gym - friendly, professional and happy to answer any questions we had. Special mention to Jeremy, who was an exceptionally good sport when we discovered it was his birthday and made him join us for birthday burpees πŸ˜… It’s really reassuring knowing our equipment has been properly checked and looked after, especially with the amount of use it gets. We’ll absolutely be using Elite Gym Maintenance again and wouldn’t hesitate to recommend them to other gyms and fitness facilities.
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Jeannie Ivanov profile picture
Jeannie Ivanov
62 days ago
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The Elite team services all of our erg machines yesterday - they were on the job form 9am to nearly 6pm, working flexibly around our fitness classes and making sure they didn't disrupt any other aspect of the day. They were super thorough and the machines look (and operate) better than new -highly recommended.
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Rachael Shelley profile picture
Rachael Shelley
78 days ago
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Easy to book and very helpful!
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Ranch Narberth profile picture
Ranch Narberth
85 days ago
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Absolutely outstanding service. All kit feels brand new, and by far the most thorough and professional service my kit has had. Thank you πŸ’ͺ🏽
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Jordan Bushell profile picture
Jordan Bushell
89 days ago
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Fantastic service
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Arend Wissing profile picture
Arend Wissing
98 days ago
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In my 11 years as a CrossFit gym owner, I can honestly say that Elite Gym Maintenance is one of the most professional companies I have ever worked with. From the very first interaction, their communication, punctuality, attention to detail, and overall standard of work have been absolutely exceptional. It is incredibly rare these days to find a company that takes such genuine pride in what they do. Nothing feels rushed, careless, or β€œgood enough” β€” they operate with real professionalism and integrity throughout the entire process. Not only are they reliable and highly skilled, but they are also very fairly priced for the quality of service they provide. Every member of the team has been courteous, knowledgeable, and clearly passionate about delivering the best possible result. As a gym owner, having trustworthy people maintaining your equipment and facility gives enormous peace of mind, and Elite Gym Maintenance has exceeded every expectation. I genuinely cannot recommend them highly enough. Absolutely outstanding service. Highly recommended.
Preventative Maintenance

WHY PLANNED MAINTENANCE?

Regular preventative maintenance helps identify wear and developing faults before they lead to breakdowns.

01

Prevent Breakdowns

Identify wear and faults early.

02

Extend Lifespan

Protect your investment.

03

Reduce Downtime

Reduce unexpected failures.

04

Maintain History

Digital reports and QR-linked history.

Maintenance Agreements

CHOOSE YOUR MAINTENANCE PLAN

Three levels of planned maintenance designed around the needs and usage of your facility.

ESSENTIAL

MAINTAIN.

Designed for facilities requiring professional annual preventative maintenance.

1 Comprehensive service visit per year
  • Preventative servicing of registered equipment
  • Safety & function inspection
  • Mechanical inspection
  • Tightening of fixings and components
  • Lubrication where required
  • Adjustments where required
  • Internal cleaning where appropriate
  • Wear & damage assessment
  • Operational testing
  • Digital service report
  • QR asset/service history
  • Repair recommendations
Reactive Support
Standard reactive support
Get Essential Proposal

ELITE

PROTECT.

Our highest level of support for high-use facilities requiring year-round equipment oversight.

4 Planned touchpoints per year
  • Everything included in Performance
  • 2 comprehensive preventative maintenance services
  • 2 interim preventative inspections
  • Quarterly equipment oversight
  • Highest priority reactive support
  • Detailed equipment condition monitoring
  • Recurring fault identification
  • Annual equipment health report
  • Repair forecasting
  • Replacement forecasting
  • Equipment lifecycle monitoring
  • Maintenance budget planning
  • Priority response SLA
  • Dedicated account support
  • Up to 4 standard local call-outs included*
Reactive Support
Up to 4 standard local call-outs included*
Get Elite Proposal
*Elite included call-outs are subject to agreed geographical coverage and annual allowance. Labour, parts and materials remain chargeable unless otherwise agreed.
Compare Plans

WHAT’S INCLUDED?

Compare the level of preventative maintenance, equipment oversight and reactive support included with each plan.

Plan Feature Essential Performance β˜… Elite
Plan focus MAINTAIN. PREVENT. PROTECT.
Best for Lower-use facilities Busy commercial gyms High-use facilities
Full service visits 1 per year 2 per year 2 per year
Interim inspections β€” β€” 2 per year
Total planned touchpoints 1 2 4
Preventative maintenance βœ“ βœ“ βœ“
Safety & function inspection βœ“ βœ“ βœ“
Mechanical inspection βœ“ βœ“ βœ“
Lubrication & adjustments βœ“ βœ“ βœ“
Wear & damage inspection βœ“ βœ“ βœ“
Operational testing βœ“ βœ“ βœ“
Digital service report βœ“ βœ“ βœ“
QR asset/service history βœ“ βœ“ βœ“
Repair recommendations βœ“ βœ“ βœ“
Equipment condition grading β€” βœ“ βœ“
Developing fault identification β€” βœ“ βœ“
Annual equipment overview β€” βœ“ βœ“
Priority reactive booking β€” βœ“ βœ“
Preferential reactive rates β€” βœ“ βœ“
Quarterly equipment oversight β€” β€” βœ“
Recurring fault monitoring β€” β€” βœ“
Annual equipment health report β€” β€” βœ“
Repair forecasting β€” β€” βœ“
Replacement forecasting β€” β€” βœ“
Maintenance budget planning β€” β€” βœ“
Priority response SLA β€” β€” βœ“
Dedicated account support β€” β€” βœ“
Reactive support Standard Priority Highest Priority
Reactive rate benefit Standard rates Preferential rates Preferential rates
Local call-out allowance β€” β€” Up to 4 included*
Payment option Monthly / Annual Monthly / Annual Monthly / Annual

ESSENTIAL

MAINTAIN.
Best for Lower-use facilities
Service visits 1 per year
Preventative maintenance βœ“
Digital service history βœ“
Reactive support Standard

PERFORMANCE

PREVENT.
Best for Busy commercial gyms
Service visits 2 per year
Everything in Essential βœ“
Condition grading βœ“
Developing fault identification βœ“
Priority reactive booking βœ“
Reactive rates Preferential

ELITE

PROTECT.
Best for High-use facilities
Planned touchpoints 4 per year
Everything in Performance βœ“
Quarterly oversight βœ“
Repair forecasting βœ“
Replacement forecasting βœ“
Priority response SLA βœ“
Dedicated account support βœ“
Local call-outs Up to 4 included*
Tailored Maintenance

BUILT AROUND YOUR GYM

PRICING BASED ON YOUR ACTUAL EQUIPMENT

Every facility is different. Your maintenance proposal is built around the type, quantity and servicing requirements of your equipment.

Simple Assets

  • Barbells
  • Benches
  • Racks
  • Dumbbells
  • Weight plates
  • Storage systems

Mechanical Cardio

  • Concept2 RowErg
  • Concept2 SkiErg
  • Concept2 BikeErg
  • Rogue Echo Bike
  • Assault Bike
  • Air bikes

Complex Cardio

  • Treadmills
  • Cross trainers
  • Exercise bikes
  • Stair climbers
  • Powered cardio
  • Similar equipment

Strength Equipment

  • Selectorised machines
  • Cable machines
  • Functional trainers
  • Plate-loaded equipment
  • Multi-gyms
Simple Process

HOW IT WORKS

01

Tell Us About Your Facility

Send your equipment list, quantities and location.

02

We Build Your Plan

We assess your equipment and recommend the right level of support.

03

Choose Payment Option

Choose monthly or annual payment.

04

We Maintain Your Equipment

Visits are scheduled and your service records are updated.

Maintenance agreements are based on a 12-month minimum term.
Reactive Support

SUPPORT WHEN YOU NEED IT

Maintenance plan customers receive reactive support benefits based on their selected level of cover.

Plan Customer Support

Reactive support is available alongside your planned maintenance agreement. Performance and Elite customers receive enhanced priority and preferential support benefits.

Travel & Coverage

Work outside our standard local service area is quoted individually based on location and requirements.

Travel considerations can include distance, travel time, engineer requirements, parking, tolls and accommodation where required.

Elite included call-outs remain subject to the geographical coverage and annual allowance agreed within your maintenance proposal.
Plan Exclusions

WHAT IS NOT INCLUDED?

Unless specifically stated within your maintenance agreement, plans do not include:

  • Replacement parts
  • Major repairs
  • Consumables
  • Specialist manufacturer components
  • Equipment refurbishment
  • Damage caused by misuse
  • Accidental damage
  • Equipment relocation
  • Installation work
  • Additional project work
Any additional repair work identified during a maintenance visit will be reported and quoted before work is undertaken.
Our Approach

REPAIR FIRST

WE DON’T REPLACE PARTS JUST BECAUSE IT’S THE EASY OPTION.

Where practical, our engineers will assess whether a component can be adjusted, repaired or restored before recommending replacement.

This helps reduce unnecessary costs while keeping equipment performing safely and reliably.

Asset Management

DIGITAL SERVICE HISTORY

Every planned maintenance visit can be recorded against the equipment being maintained.

Digital maintenance records
QR-linked asset history
Previous service information
Recorded faults
Repair recommendations
Equipment condition history
Performance Maintained

WHY ELITE GYM MAINTENANCE?

Professional servicing and preventative maintenance across a wide range of commercial fitness equipment.

Preventing avoidable breakdowns
Reducing equipment downtime
Repairing before replacing where practical
Maintaining accurate equipment records
Extending equipment lifespan
Helping facilities plan future repairs and replacement
Maintenance Plans

READY TO PUT YOUR EQUIPMENT ON A MAINTENANCE PLAN?

Whether you operate a smaller commercial gym or hundreds of assets across a large facility, we’ll build a maintenance agreement around your equipment, usage and location.

ESSENTIAL.   PERFORMANCE.   ELITE.
MAINTAIN.   PREVENT.   PROTECT.
Request Your Tailored Maintenance Proposal

Elite Gym Maintenance   |   Performance Maintained.