PLANNED MAINTENANCE. PERFORMANCE MAINTAINED.
WHY PLANNED MAINTENANCE?
Regular preventative maintenance helps identify wear and developing faults before they lead to breakdowns.
Prevent Breakdowns
Identify wear and faults early.
Extend Lifespan
Protect your investment.
Reduce Downtime
Reduce unexpected failures.
Maintain History
Digital reports and QR-linked history.
CHOOSE YOUR MAINTENANCE PLAN
Three levels of planned maintenance designed around the needs and usage of your facility.
ESSENTIAL
Designed for facilities requiring professional annual preventative maintenance.
- Preventative servicing of registered equipment
- Safety & function inspection
- Mechanical inspection
- Tightening of fixings and components
- Lubrication where required
- Adjustments where required
- Internal cleaning where appropriate
- Wear & damage assessment
- Operational testing
- Digital service report
- QR asset/service history
- Repair recommendations
PERFORMANCE
Designed for busy commercial facilities where reliability and reducing downtime are a priority.
- Everything included in Essential
- Six-monthly preventative maintenance
- Equipment condition grading
- Developing fault identification
- Annual equipment condition overview
- Prioritised repair recommendations
- Priority reactive booking
- Preferential reactive rates
ELITE
Our highest level of support for high-use facilities requiring year-round equipment oversight.
- Everything included in Performance
- 2 comprehensive preventative maintenance services
- 2 interim preventative inspections
- Quarterly equipment oversight
- Highest priority reactive support
- Detailed equipment condition monitoring
- Recurring fault identification
- Annual equipment health report
- Repair forecasting
- Replacement forecasting
- Equipment lifecycle monitoring
- Maintenance budget planning
- Priority response SLA
- Dedicated account support
- Up to 4 standard local call-outs included*
WHAT’S INCLUDED?
Compare the level of preventative maintenance, equipment oversight and reactive support included with each plan.
| Plan Feature | Essential | Performance ★ | Elite |
|---|---|---|---|
| Plan focus | MAINTAIN. | PREVENT. | PROTECT. |
| Best for | Lower-use facilities | Busy commercial gyms | High-use facilities |
| Full service visits | 1 per year | 2 per year | 2 per year |
| Interim inspections | — | — | 2 per year |
| Total planned touchpoints | 1 | 2 | 4 |
| Preventative maintenance | ✓ | ✓ | ✓ |
| Safety & function inspection | ✓ | ✓ | ✓ |
| Mechanical inspection | ✓ | ✓ | ✓ |
| Lubrication & adjustments | ✓ | ✓ | ✓ |
| Wear & damage inspection | ✓ | ✓ | ✓ |
| Operational testing | ✓ | ✓ | ✓ |
| Digital service report | ✓ | ✓ | ✓ |
| QR asset/service history | ✓ | ✓ | ✓ |
| Repair recommendations | ✓ | ✓ | ✓ |
| Equipment condition grading | — | ✓ | ✓ |
| Developing fault identification | — | ✓ | ✓ |
| Annual equipment overview | — | ✓ | ✓ |
| Priority reactive booking | — | ✓ | ✓ |
| Preferential reactive rates | — | ✓ | ✓ |
| Quarterly equipment oversight | — | — | ✓ |
| Recurring fault monitoring | — | — | ✓ |
| Annual equipment health report | — | — | ✓ |
| Repair forecasting | — | — | ✓ |
| Replacement forecasting | — | — | ✓ |
| Maintenance budget planning | — | — | ✓ |
| Priority response SLA | — | — | ✓ |
| Dedicated account support | — | — | ✓ |
| Reactive support | Standard | Priority | Highest Priority |
| Reactive rate benefit | Standard rates | Preferential rates | Preferential rates |
| Local call-out allowance | — | — | Up to 4 included* |
| Payment option | Monthly / Annual | Monthly / Annual | Monthly / Annual |
ESSENTIAL
PERFORMANCE
ELITE
BUILT AROUND YOUR GYM
PRICING BASED ON YOUR ACTUAL EQUIPMENT
Every facility is different. Your maintenance proposal is built around the type, quantity and servicing requirements of your equipment.
Simple Assets
- Barbells
- Benches
- Racks
- Dumbbells
- Weight plates
- Storage systems
Mechanical Cardio
- Concept2 RowErg
- Concept2 SkiErg
- Concept2 BikeErg
- Rogue Echo Bike
- Assault Bike
- Air bikes
Complex Cardio
- Treadmills
- Cross trainers
- Exercise bikes
- Stair climbers
- Powered cardio
- Similar equipment
Strength Equipment
- Selectorised machines
- Cable machines
- Functional trainers
- Plate-loaded equipment
- Multi-gyms
HOW IT WORKS
Tell Us About Your Facility
Send your equipment list, quantities and location.
We Build Your Plan
We assess your equipment and recommend the right level of support.
Choose Payment Option
Choose monthly or annual payment.
We Maintain Your Equipment
Visits are scheduled and your service records are updated.
SUPPORT WHEN YOU NEED IT
Maintenance plan customers receive reactive support benefits based on their selected level of cover.
Plan Customer Support
Reactive support is available alongside your planned maintenance agreement. Performance and Elite customers receive enhanced priority and preferential support benefits.
Travel & Coverage
Work outside our standard local service area is quoted individually based on location and requirements.
Travel considerations can include distance, travel time, engineer requirements, parking, tolls and accommodation where required.
WHAT IS NOT INCLUDED?
Unless specifically stated within your maintenance agreement, plans do not include:
- Replacement parts
- Major repairs
- Consumables
- Specialist manufacturer components
- Equipment refurbishment
- Damage caused by misuse
- Accidental damage
- Equipment relocation
- Installation work
- Additional project work
REPAIR FIRST
WE DON’T REPLACE PARTS JUST BECAUSE IT’S THE EASY OPTION.
Where practical, our engineers will assess whether a component can be adjusted, repaired or restored before recommending replacement.
This helps reduce unnecessary costs while keeping equipment performing safely and reliably.
DIGITAL SERVICE HISTORY
Every planned maintenance visit can be recorded against the equipment being maintained.
WHY ELITE GYM MAINTENANCE?
Professional servicing and preventative maintenance across a wide range of commercial fitness equipment.
READY TO PUT YOUR EQUIPMENT ON A MAINTENANCE PLAN?
Whether you operate a smaller commercial gym or hundreds of assets across a large facility, we’ll build a maintenance agreement around your equipment, usage and location.
Elite Gym Maintenance | Performance Maintained.