A Comprehensive Guide to Maintaining and Repairing Your Concept2 Equipment

If you’re an avid user of Concept2 equipment, whether it’s the RowErg, SkiErg, or BikeErg, you know that these machines are built to last. Concept2 is renowned for producing durable and reliable fitness gear, but like any piece of equipment, proper care and maintenance are key to ensuring it continues to perform at its best. Regular upkeep not only enhances the longevity of your machine but can also prevent costly repairs down the road.

In this guide, we’ll walk you through common issues with Concept2’s most popular machines and how to fix them, so you can keep your equipment in peak condition.

1. Maintaining Your Concept2 Rower (Model D & Model E)

The Concept2 Rower is one of the most widely used machines for both home and commercial gyms. It’s tough and built for high performance, but even the most durable rowers require regular maintenance.

Chain and Sprocket Maintenance
One of the most common problems with rowing machines is a rough or noisy chain. This can be caused by a buildup of dirt or wear on the chain itself.

• Solution: Oil the chain every 50 hours of use with high-quality chain oil. Check for any wear or rust and replace the chain if necessary. If you hear sprocket skipping or unusual noise, it’s time to replace the sprocket.

Shock Cord Replacement
If your handle doesn’t return smoothly, the shock cord could be worn out. This issue is common after extended use.

• Solution: You can either adjust or replace the shock cord. Concept2 provides replacement kits, and the process involves removing the side housing to access the cord.

Monitor Issues (PM5)
Sometimes your rower’s monitor may not power on, or it may show incorrect data.

• Solution: Start by replacing the batteries. If that doesn’t solve the issue, check the connections and wires, and consider updating the firmware or resetting the monitor. In some cases, you may need to replace the PM5 monitor entirely.

Seat Roller Maintenance
If your seat isn’t gliding smoothly, it could be due to debris or worn rollers.

• Solution: Regularly clean the monorail to remove any dirt or buildup. If the rollers are worn or damaged, replace them.

Foot-Strap and Footplate Issues
Loose or frayed foot-straps can make rowing uncomfortable and unsafe, while cracked footplates pose a safety risk.

• Solution: Replace any foot-straps that are loose or worn out, and ensure the footplates are intact and in good condition.

2. Troubleshooting Your Concept2 SkiErg

The SkiErg is another fantastic machine for full-body workouts, but like the rower, it’s important to maintain it regularly to keep it running smoothly.

Cord Maintenance
If you notice that the handles aren’t returning evenly or that the resistance feels off, your drive or return cords may be worn.

• Solution: Inspect the cords for any signs of wear and replace them if needed. Ensure they are properly aligned and correctly tensioned during installation.

Pulley and Clutch Maintenance
If you hear noise or feel roughness in the pulleys, this could indicate that they’re worn or damaged.

• Solution: Inspect the pulleys and replace any that are damaged. If necessary, replace the clutch assembly to restore smooth operation.

Monitor Troubleshooting (PM5)
Monitor errors or connectivity issues are common, especially if your machine has been in use for a while.

• Solution: Replace the batteries, inspect all wiring connections, and update the firmware to address any software-related problems.

Mounting Hardware and Frame Stability
Over time, mounting bolts may loosen, or the frame may show signs of instability.

• Solution: Tighten all mounting bolts and inspect the frame for any damage. If you notice significant issues with the frame, contact Concept2 support for advice or assistance.

3. Keeping Your Concept2 BikeErg in Top Shape

The BikeErg is a unique piece of equipment that combines cycling with the concept of ergometer-based training. Like all Concept2 machines, it’s built to last, but it still requires regular attention.

Belt and Chain Maintenance
If you notice noise or uneven pedaling resistance, the poly-groove belt or chain could be worn or misaligned.

• Solution: Inspect the belt for any fraying or wear, and check its tension. Replace the belt if necessary to keep your cycling smooth and quiet.

Seat and Handlebar Adjustments
Loose or unstable handlebars and seats can make your ride uncomfortable or even unsafe.

• Solution: Tighten all bolts on the seat and handlebars, and adjust them for your comfort.

Flywheel Cleaning
Dust and dirt buildup can interfere with the performance of your flywheel.

• Solution: Clean the flywheel regularly using compressed air or a vacuum to remove any dust or debris that may have accumulated.

Monitor Repairs (PM5)
If your monitor is having data tracking issues or losing power, it’s time to troubleshoot.

• Solution: Start by replacing the batteries and checking for loose connections. If the issue persists, update the firmware or replace the monitor entirely.

Pedal and Crank Issues
Squeaky or loose pedals, or cranks that feel unstable, can make your workout frustrating.

• Solution: Tighten or replace any loose pedals, and make sure the crank arms are securely attached to the frame.

General Maintenance Tips for All Concept2 Machines

No matter which Concept2 machine you have, there are a few general maintenance tips that can keep it running smoothly:

• Clean Regularly: After every use, wipe down your machine to remove sweat and debris. This helps prevent corrosion and buildup on moving parts.
• Inspect Moving Parts: Every 100 hours of use, check chains, belts, cords, and rollers for signs of wear.
• Monitor Updates: Keep your PM5 monitor firmware up to date for optimal performance and new features.
• Use Genuine Parts: Always use Concept2-certified replacement parts for durability and compatibility.

When to Seek Professional Help?

Some repairs, such as replacing internal mechanisms or addressing significant frame damage, may require specialised tools or expertise. If you’re unsure about a repair or find yourself facing a more complex issue, don’t hesitate to contact Concept2 customer support or a professional repair service.

Final Thoughts

Properly maintaining your Concept2 equipment ensures it will perform at its best and last for many years to come. Regular cleaning, timely repairs, and using high-quality replacement parts can prevent small issues from turning into bigger problems. Make maintenance a regular part of your fitness routine, and your Concept2 machines will continue to serve you well on your fitness journey.

Need help with your Concept2 equipment? Contact us today for expert repairs and maintenance services!