Terms and Conditions
Last Updated: 2025/04/01
These Terms and Conditions (“Terms”) outline the rules and regulations for the use of Elite
Gym Maintenance (“the Company,” “we,” “our,” or “us”) gym equipment service,
maintenance, and installation services. By engaging our services, you (“Client,” “you,” or
“your”) agree to abide by these Terms. If you do not agree with any of these terms, please
refrain from using our services.
1. Scope of Services
1.1 Service Description
The Company provides services for the maintenance, repair, and installation of gym and
fitness equipment, including but not limited to treadmills, ellipticals, weight machines, and
other fitness-related machinery.
1.2 Service Limitations
The Company reserves the right to refuse service for equipment that is found to be
hazardous, obsolete, or beyond economical repair.
1.3 Service Location
Services will be provided either at the Client’s premises or at a location determined by the
Company, based on the scope of work and the nature of the equipment.
2. Booking and Scheduling
2.1 Booking Requests
All service requests must be made through the official communication channels provided
on our website or social media.
2.2 Scheduling
Upon booking, the Company will provide an estimated time for service. The Company is
not liable for delays due to unforeseen circumstances, including weather, traffic, or issues
with equipment availability.
2.3 Cancellations and Rescheduling
Clients may reschedule or cancel appointments with at least 72 hours’ notice. Failure to
provide sufficient notice may result in a cancellation fee.
2.4 Deposit Requirement
A 30% deposit of the quoted service fee is required to confirm the booking. This deposit
will be applied to the final invoice. The deposit is non-refundable in some cases a partial
refund can be returned to the customer, this will be case by case basis.
2.5 Call-Out Charges
A call-out charge is applicable for all service requests. The call-out charge must be paid in
full before a call-out can be scheduled. Upon arrival, our team will make every reasonable
effort to diagnose and repair the issue. However, if the issue cannot be resolved for any
reason, the call-out charge is non-refundable.EGM-T&C-20241111-001-V1.3
3. Client Responsibilities
3.1 Access to Premises
The Client agrees to provide access to the premises where the equipment is located and
ensure a safe environment for the Company’s personnel to perform the services.
3.2 Power and Utilities
The Client is responsible for providing the necessary power, lighting, and utilities for the
Company’s personnel to perform their duties.
3.3 Equipment Preparation
Clients should ensure equipment is cleared of any personal items or accessories before
the arrival of service personnel. The Company is not liable for any lost, damaged, or
misplaced items during the service.
4. Fees and Payment Terms
4.1 Service Fees
All service fees will be quoted based on the nature of the service and equipment. The
Company reserves the right to adjust fees based on any additional parts, labor, or
complexity of work discovered during service.
4.2 Payment Terms
Full payment is due upon completion of the service unless otherwise agreed upon. The
Company accepts [payment methods accepted: Credit card, Debit card, Bank transfer,
Apple Pay].
4.3 Late Fees
Late payments may be subject to a late fee of 8% per month or the maximum rate allowed
by law.
4.4 Estimates and Quotations
Quotes provided are estimates only. Any additional parts or labor required will be
communicated to the Client prior to incurring additional costs.
4.5 Deposit
A 35% deposit is required at the time of booking to confirm the service. This amount is
credited toward the final service fee.
5. Warranties and Liability
5.1 Service Warranty
The Company warrants that all services provided shall be performed in a workmanlike
manner and according to the manufacturer’s recommendations. The Company does not
cover misuse, neglect, or unauthorised modifications by the Client. All equipment will be
tested post-service; once the Client has signed off on the work, the Company can no
longer be held responsible for any issues that arise afterward.
5.2 Manufacturer Warranties
The Company is not responsible for honouring manufacturer warranties unless specified
otherwise. Clients are encouraged to check with manufacturers for any ongoing warranties
on their equipment.
6. Parts and ReplacementsEGM-T&C-20241111-001-V1.3
6.1 Replacement Parts
Any replacement parts provided are either original or approved by the manufacturer.
Clients may request specific parts, but additional fees may apply.
6.2 Warranty on Parts
Parts provided by the Company carry a warranty as provided by the manufacturer. The
Company is not liable for parts purchased independently by the Client.
6.3 Return of Old Parts
Unless otherwise requested, all parts replaced by the Company during service become the
property of the Company for disposal.
7. Termination of Services
7.1 Termination by Client
The Client may terminate service by providing written notice. If service is terminated before
completion, the Client may be charged for work performed up to the point of termination.
7.2 Termination by Company
The Company reserves the right to terminate services if the Client is in breach of these
Terms or if the working conditions pose a risk to the Company’s personnel.
8. Confidentiality and Data Privacy
8.1 Confidential Information
The Company agrees to keep confidential all personal and business information provided
by the Client and will not disclose it to third parties except as required by law or for
legitimate business purposes.
8.2 Data Usage
Any data collected during the service process, including equipment diagnostics, will be
used solely for providing and improving services and will be stored in accordance with the
Company’s Privacy Policy.
9. Governing Law and Dispute Resolution
9.1 Governing Law
These Terms shall be governed by and interpreted in accordance with the laws.
9.2 Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the issue amicably
through mediation before pursuing any formal legal action. If mediation is unsuccessful,
disputes shall be settled in the courts.
10. Amendments and Modifications
The Company reserves the right to update or modify these Terms at any time. Any
changes will be posted on our website, and continued use of our services after such
modifications shall constitute acceptance of the updated Terms.
Contact InformationEGM-T&C-20241111-001-V1.3
For questions, concerns, or clarifications regarding these Terms, please contact us at:
Elite Gym Maintenance
Norfolk
07708350929
Acknowledgment
By engaging in our services, you acknowledge that you have read, understood, and
agreed to these Terms and Conditions.
